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RETURN PROCESS
Refund Policy
Refund Policy
We do not accept returns due to change of mind, however if you receive a faulty or damaged item we will happily accept a return for replacement, exchange or refund. In the case you would like a replacement and we have no current stock of that item we will issue a full refund immediately.
Our policy lasts 30 days from receiving your product. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it.
Purchases from Juls & The Wheat Bag Co only accepts returns via Australia Post tracked postage.
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